Strategic Management in Bally Total Fitness

Table of Contents Summary of the Facts The Problem the Case Presents Causes of the Problems Alternative Solutions Recommendation Justification Reference List Summary of the Facts Bally Total Fitness had emerged as the leading operator of fitness centers. By 2004, the company was the largest, most efficient and the highest grossing fitness operator and more to that its operations had changed from fixed single location based, to becoming a nationwide operator.Advertising We will write a custom report sample on Strategic Management in Bally Total Fitness specifically for you for only $16.05 $11/page Learn More Bally had been established in 1962, and although throughout the years it had had challenges like any other business venture, 2004 was probably the most difficult time since its establishment. Fierce competition had emerged, legal cases had been filed against the company as it was under investigation for its accounting management and procedures and worse still its stock price had drastically fallen to a level of being termed as collapsed. The top-level management at Bally Total Fitness had not overseen these hard times. This is so as experts had the presumption that the fitness industry was headed for a boom, as most Americans became more sensitized and concerned about their health status and well-being. The survey research had already released a report which showed that about two thirds of the American population was either obese or overweight. The research further stated that a third was actually obese. Since medical practitioners were emphasizing the need for people to engage in fitness practices, it was assumed the fitness industry would record major enrollment. However, although diseases caused by weight, problems were on the increase and people were concerned about their weight; many did not take the initiative of visiting the fitness centers. Bally which had emphasized and undertaken the initiative of expansion in read iness to tapping the projected new enrollments found itself in huge deficits and debts as the presumption never materialized and thus the strategic management had failed. The core reasons for enrollment into health clubs had significantly changed in 2004. In the past, enrollment was purely driven by the desire to attaining fitness, and thus people were not very sensitive to other externally induced factors. In 2004 contrary to the past practices, people had come to value other external factors immensely.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More These were like friends’ opinions and recommendation, the nature of the place regarding the cleanliness standards, nature and friendliness of the staff, the consistent persuasiveness of marketers and sales pitches, and the convenience and location of the fitness center as well as the brand name. The rapid and drastic diversification pr oved to pose management challenges to Bally. Health clubs had also rapidly changed to incorporate many activities. Equipment purchase was also done from established household names like Nautilus. However even Nautilus was hit by market competition and in 2003 it registered its first loss in the history of the company. By 2004, thousand of companies had emerged and competed against each other in the health club industry. In the past, the health club industry was not competitive and the majority of the clubs that existed then were mainly established by non-profit organizations. Young Men’s Christian Association (YMCA) being a non-profit organization had one of the most solid histories of fitness activities. YMCA had offered fitness activities in the US for over fifteen decades. In the health club business, there emerged different type of ownerships further diversifying the industry. These are owner-operated clubs: these are run and supervised by the owners; they are the majorit y and mainly operate from one location. Bally Total Fitness fell under this category of owner operated fitness clubs. Franchised clubs: under this, multiple investors joined efforts and a club franchised under them. This avails a club professional personnel and more purchasing power. The largest franchised club being Curves for women. Managerial and design companies: these are kind of a caretaker run clubs. Experts on behalf of the owners, of which most fall under corporate ownership like universities, hotel chains; hospitals and so on, run them. The last type ownership club is the Health spas. Health spas are relatively small and in most cases, they are in residential hotels and are in form of an extension. The emergence of various ownership-based clubs has further diluted the health club industry, rendering Bally’s management to undertake overambitious investment projects in an effort to outmaneuver competitors. Pricing and sales in a health almost follows the same procedur e (Wells Raabe, 2008). In a typical version, customers are charged once for enrollment and then each month there is charges as the subscription fees. Operation of a health is not a simple and enjoyable task as generally thought.Advertising We will write a custom report sample on Strategic Management in Bally Total Fitness specifically for you for only $16.05 $11/page Learn More One is forced to work for long hours, always be precise and alert, picking the various items dropped by customers, returning the weights to their respective positions as some customers neglect to do so. The working out is a tedious venture and this makes people have mood swing and thus the staff have a hard time dealing with such people. It was also assumed that the fitness industry would diverse further in an effort to cater for the varied demography. Experts were also projecting that some would go public and others would consolidate. It had also emerged that older people were embracing the health clubs contrary to the former years. Children were also seen to enroll in large numbers. Given the dissatisfaction of people with their diets, Bally had started manufacturing food supplements, which instantly became popular. In 2004 Bally had a mixed situation. There was improved enrollment of members as Bally’s membership drafted significantly surged. The pricing was also increased which meant more revenues to the company. However, poor management strategies and external pressure on the company were immense and hard to cope with. Capital market pressures were overwhelming the company. Competition from rival groups was also very high. Although Toback the CEO and his team were trying their best to remain competitive, internal wrangles were tearing Bally apart. It was reported that a major shareholder was advocating for the sale of the company. Rival groups were said to be interested in buying the firm. The Problem the Case Presents The major problem encount ered by Bally Total Fitness emanate from its management strategy. The company in 2004 was hit by the resignation of its auditors consequently; the company’s management changed accounting procedures. Instead of expensing the cost of enrolling new members within twenty two months, Bally turned to immediate cost expensing, consequently the company’s fiscal results in 2003 included over a half a billion dollar charge in cumulative adjustments.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More This move by the management resulted to various court battles, as shareholders, who accused the company’s management of misrepresentation, unlawful and unprofessional practices of fraudulent accounting practices, filed lawsuits. The company announced that it was in the process of restating results of the past several years. This was because of a claim that the company was finding, irregularities and numerous problems in past accounting methods and practices. The current financial control system was also put under scrutiny. The company also announced it was considering filing lawsuits against past officials including the past CEO Lee Hillman. Hillman was the immediate former CEO who had resigned in a bizarre unexpected fashion as he cited concentrating on personal matters. His resignation had raised eyebrows and left many dissatisfied with his reason of resignation. Because of the scandals, huge deficits and debts incurred, Bally’s stock prices drastically fell further affecting the troubled company. Various legal investigations were started against the company. Causes of the Problems The fierce competition that emerged and the desire to make more profits made Bally’s management to look for new way or outwitting its competitors. However, these methods resulted to its downfall. The company was also riding on the assumptions that since there were spontaneous campaigns on how to combat obesity, then the company would register massive enrollment. The company embarked on widespread expansion campaign, consequently ending up incurring huge debts, yet enrollment remained constant. In an effort to make more revenues and retain more customers, the management of Bally changed the policy of committing members to few months to that of committing new members to a period of over three years. This move backfired, as customers did not want long time commitments. Long-term commitment also required more money on the side of the customer. This proved very exp ensive thus, customers backed off. In another effort to attract more customers, the management reduced the enrollment fees. This meant that revenues reduced immediately. Working in fitness clubs is taxing and tedious occupation. It is therefore hard to retain a skilled, friendly and motivated staff in the industry. Emergence of competition meant that Bally was automatically going to have a rough time containing and keeping its top cream staff. During this period of the new millennium, personal trainers became very popular and fancied. Fitness centers, including Bally, were thus faced with the expensive venture of recruiting more personnel to cater for surging popularity of personal trainers. The hiring of new personnel means drastic fall in profits. The management was also faced with the enormous task of staff motivation. Since working in fitness clubs is a demanding task as earlier noted. It is hard to find competent personnel as many opt for other careers. To motivate the few that take the path of working in fitness centers is even a greater task. Communication between the staff and management seems to be strained, as there is no clear channel of representation and communication. By 2004, Bally Total Fitness had outlets in twenty-nine states making it the broadest and widest geographic distribution in its category of owner operated fitness health chain club all over the United States. This plunged the company into debt of more than three hundred million dollars. There remained a wide gap between people’s recognition, awareness and sensitivity of the crucial and important role played by working out, and their actual willingness and participation to do it. This difference was responsible for the company not being able to register as many enrollments as it had been earlier anticipated. The resignation of Lee Hillman suddenly hurt the company’s public image. Much of Bally’s development and expansion had been during Hillman’s tenure. H e was the person behind the success of Bally. He resigned abruptly to pursue new challenges and be with his family. Any sudden change of management for any cooperation brings negative repercussions especially when the manager or the CEO was a successful one like Hillman (Hill Jones, 2010). People start to wonder what could make a manager at the peak of his career resign. This in turn is a suggestion that not all was going well. In a bid to outdo the outgoing manager as proof to be even better, the incoming manager has to take radical decisions that in turn could jeopardize the operations of the organization. As accompany Bally was hit hard by losing its main pioneer, Lee Hillman. To make the matter worse, Bally’s auditors resigned in 2004. Like Lee Hillman, they resigned suddenly without notice. This was the major reason for delay of the release of 2004 financial results. The efforts by the company to commit members for three years became a cause of disagreement. Patrons had long complained that cancellation requests were not honored. Cases of harassment and unprofessional deceptive means of collecting fees were also reported. The company was also accused of unauthorized charging of members’ credit cards or dubious acts of debiting from members’ bank accounts. In 1994, Bally Total Fitness Company had to pay over 120000 dollars in penalties and authorized to refund members membership fees. The trend of unprofessional, unethical acts continued, in 2004 the consumer Web sited highlight the rights of consumers violated by Bally. These malpractices led to the company being fined and at times refunding membership fees. This tarnished the public image of the company in a competitive field leading to loss of members to rival groups. This also shows that the company had a long history on engaging in unprofessional acts. Because of too much involvement in financial affairs and poor methods of enrolling members, the company found itself in a comprom ising situation. It had a dualism form of business, as there was a finance company and operating company further draining the resources of the company. The two operational adjustments also affected the company negatively. Club-level managers were required to act as general managers with the enormous task of club profitability falling under them. For any given company, specialization and division of labor is very important. This multitasking of managers and taking of roles that is not under their jurisdiction hampered productivity and efficiency The company encountered major accounting and control problems. The management changed the enrollment retention fees procedures. Instead of the revenues being registered for the period of the stipulated twenty-two months, they changed it to be immediately. Costs were also supposed to be expensed as soon as they were incurred. The management ended colliding with the shareholders. The management was accused and sued for fraudulent accounting pra ctices and misrepresentation. The past staff was also to be investigated. Public collision of management and shareholders is enough problems to scare away patrons. The change of established policies by management without engaging shareholders also illustrates lack of professionalism by the management. Such problems arising because of lack of a clear line of communication put the company at a compromising situation. The lack of communication was one of the major causes of the problem. Lee Hillman’s abrupt resignation and later the sudden resignation of auditors at the crucial moment of preparing the company’s returns clearly demonstrates that there was no elaborate mode of communication and there were no panels of looking into the grievances of the personnel. If top-level officials were resigning unannounced without warnings, then it shows even junior staffs were forced to take the same route. Patrons had also long complained of deduction from their bank without their a uthorization. This shows there was the problem of communication in the entire operations of the company. Paul Toback, the new CEO lacked the credentials and capacity to learn such a huge organization. He had no management formal education and his administrative experience had been gotten from a political office, which is a very different scenario when it comes to learning a fitness organization. Competitors have also created major problems for Bally; these competitors are YMCA, Gold’s Gym, 24 Hour Fitness and Curves International. YMCA has been in operational in the US since 1851. It is the largest health club operator in the US. Since it is a non-profit organization, its revenues are not taxed unlike those of Bally. YMCA’s maintenance cost is very low for the fact that it is a community owned organization. Unlike Bally that has to employ its entire staff, YMCA has a large workforce of volunteers. Yet still, its long outstanding history of tradition in sports make many opt for it. Famous games like basketball, volleyball and racquetball were invented in this organization. The young and sports loving population opt for it due to its outstanding commitment to developing sports. Gold’s Gym initially focusing on bodybuilding has solid history of effectives. The club has received much publicity unlike Bally. It received international recognition as early as 1977 when it was featured in Arnold Schwarzenegger’s movie. Relying on franchising, the company expanded tremendously. The company has grown to incorporate other activities like yoga, group exercising, cardiovascular equipments among other activities. This has made it multidimensional and very competitive allover United States. It has claimed to help shed twenty tons of body fat every day making it very popular with those aiming to shedding weight rapidly. 24 Hour Fitness has also been a force to reckon with in the fitness industry. When Bally was having trouble in 2004, 24 Hour Fitne ss recorded more revenues than any other for- profit health club. Its enrollment fees varied from place to place, and offered members the option of paying every time they visited, monthly or longer terms subscriptions, which were all prepaid, of which Bally Total Fitness had not endorsed. The health club also had a 24 hour electronically deduced subscription employing information and technology infrastructure something the Bally Company had not managed to do. The company had also taken advantage of the proprietary software to develop and commercialize individualized training routine and nutrition programs for its millions of customers. The company’s diversification, flexibility and endorsement of IT services made it to be far much ahead of its competitors. It was rumored to be interested in purchasing Bally. Curves International was also a major competitor to Bally. The company was exclusively for women. The company had expanded in many countries traversing even in Europe. Th e company catered for older women and those uncomfortable with male dominated health clubs. The company had no small outlets helping cut on maintenance costs. These competitors made the Bally Company’s management to become overambitious in a bid to remain competitive Alternative Solutions Bally’s main problems were because of poor management strategies, and the nature of the competitive markets. To save the company from collapse, communication must be improved. IT facilities and services must also be embraced. Diverse methods of membership enrollment must also be devised, before making change in any of the company’s polices, stakeholders must be consulted. Presumptions should not be used to influence the decisions in the company. Other ventures undertaken by the company like the manufacturing of supplements must be designated to different management. Workers union should be formed to air the plights of the over twenty thousand employees. The staff employment mus t be on merit. Specialization and division of labor must be observed (Jeff, 2008). The world is rapidly being interconnected by the information and technology advancement. For Bally or any other organization to achieve progressive development, adoption of IT facilities should be prioritized. IT services will enable the company to be more efficient, cost reduction will be witnessed, enrollment of members online, to clearly stipulate and state the terms of membership so as no members will claim that he/she was duped. This will drastically reduce lawsuits, as there will be elaborate information to refer. Members enrolling must be making informed consent decisions to avoid ambiguity and vagueness as they later result to disgruntled members. IT facilities will make management easier as the connectivity of the various branches will enable the CEO to have first hand information on the events taking place. The marketing and advertising of the products manufactured by the company will have b een made easier. Software programs will also attract more members. A company’s website, which is easy to access, should be availed for access by all staffs, the diverse member groups, ands non-members. However, an IT revolution would be very expensive especially at such trying times. Communication seems to be the major problem in the management strategies. Customers are not elaborately explained to, on the terms and conditions of various contracts. Top managerial officials are resigning without prior notice. The management is also making important administrative decisions without notifying the shareholders consequently emerging a rift between the shareholders and the management. To solve the problem of communication, meetings involving all stakeholders should be held regularly to solve the arising issue and familiarize with one another. Active participation in debates should also be encouraged and opinions of all stakeholders should be noted and taken into account. Journals a nd articles should be regularly published to keep all members informed on the progress of the company. Openness and transparency must be emphasized to ensure all matters and issues are clearly understood. Being too open might nevertheless bring negative effects. Rivals might use this chance to dig information on the company’s future steps hence sabotaging the activities of the company. Professionalism on the side of the staff seems to be lacking. For a long time, the company has been violating the rights of the customers. Customers are said to have complained about the harassment and deception they have received from those collecting fees. The customer is the most important asset to any company. Therefore any staffs who mistreat a customer acts unprofessionally as his/her mandate and role is to serve the customer. The company officials had been reported and accused of unauthorized charging of members’ credit cards or dubious acts of debiting from members’ bank a ccount. To solve the problem, staffs must be employed on merit and their past conducted be verified. Public opinion and suggestions must be encouraged to enhance collective participation in the running of the company. The staffs must be made to sign binding contracts that prohibit resigning without notice. However, being too strict and placing much scrutiny on the employees would hurt their production capability. This might also discourage potential workers from seeking work in the company hence creating a deficit. The company must be cautious while making any expansion initiatives or any decisions that drains the resources of the company. Competition with rival groups should focus on quality service, products and satisfaction of the existing members. Ambitions for rapid expansion must be discouraged as this makes the company to enter into debts. Most of the rivals do not have as many patrons as Ball Total Fitness does yet they are recording more revenues than Bally. Concentration a nd resources should be directed towards the satisfaction of the existing customers. Diversification of products, services and membership enrollment should be boosted to offer the varying population different choices to choose from and in the process taking care of the needs of the majority. The company’s management should not panic because of the level of competition. Panicking would result to making hasty and over ambitious decisions that might turn against the company. However, being over cautions might make the company conservative and opposed to change hence lag behind (Hussey, 1998). Recommendation The management of Bally Total fitness must undergo an immediate managerial overhaul if the company wishes to remain competitive in the market. The shareholders who literally own the company must place the company under transition leadership as the posts of new managers are advertised. The policies and rules governing the company must be reconstructed to include the shareholder s in the management endeavors. Bally Total Fitness is an owner-operated company. Although the shareholders should not get over involved in the day-to-day running of the company as this would jeopardize the smooth execution of the affairs in the health club, no major decision should be undertaken without unanimous consent of the shareholders. Justification The company is under investigation on various allegations and the consumer Website has highlighted the way the company has violated consumer rights. The company is unable to announce its annual results after the auditors had resigned ands the management is clashing with the shareholders. To restore and cultivate new public relations, the company must redeem its image in the eyes of the public and be seen to be making changes so as to rectify past malpractices. Since the management bears the greatest responsibility in the scandal, new management would show the public that their well-being is being addressed. An overhaul of the leade rship pattern would give the organization a fresh look (Sadler Craig, 2003). Since the company has one of the largest membership bases, it would not be difficult to make progress with the new management. Reference List Hill, C., and Jones, G. (2010). Cases in Strategic Management: An Integrated Approach 9th ed. New York: Cengage Learning Hussey, D. (1998). Strategic Management: From Theory to Implementation. Oxford: Butterworth Heinemann. Jeff, C. (2008). Strategic Management. Thousand Oaks: Sage Publication Inc Sadler, P., and Craig, J. (2003). Strategic management. New York: Kogan Page Limited. Wells, J., and Raabe, E. (2008). Strategic Management: an integrated approach 9th edition. Boston: Harvard Business School Publishing. This report on Strategic Management in Bally Total Fitness was written and submitted by user Marianna Cline to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

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Hence if we provide too much of a negative emphasis we are blocked from doing action that we do not believe in. In this concept we only hang on to old thoughts and are prevented from learning new things. (Martin, B. 2012) Dialectical Behaviour Therapy (DBT) may be described a treatment modality that combines a number of techniques i.e. relaxation and soothing skills, cognitive behavioural techniques and improvement of self-awareness skills. In this context, modality may be defined as an application approach using a therapeutic agent. The approach to treatment is by that of problem solving, cognitive modification, exposure skills and contingency management. Patients with borderline personality disorders or those showing suicidal tendencies are difficult to treat. DBT is an innovative therapeutic approach aimed at addressing these needs. (Swales, B.K. 2011) The main aspect of DBT is that of accepting the condition of the patient whilst trying to teach them to change. This is achieved by building and maintaining a positive relationship with the client. The therapy looks towards getting the client to understand the reasons for the suicidal or dysfunctional behaviour. There are essentially four modes of treatment: (i) Individual Therapy the main body of work (ii) Group Skills teaching a number of techniques that include emotion moderation skills, inter-personal effectiveness, distress, tolerance etc. (iii) Telephone contact provision of help line sessions by telephone, outside of the main therapy sessions (iv) Therapist consultation group sessions in the DBT mode; the therapists work collectively to remain dialectical in the interaction with one another. (Capuzzi, D. 2008) There is a large literature base covering this area. Much of the work on dialectical behavioural therapy comes from Marsha Lineham who is a clinical psychologist based in Seattle. (Palmer, 2002). The concept of dialectical thinking has been defined as the manner in which the broader thought concept expresses the considered limitations of linear ideas on causation. (Palmer, R.L. 2002). Counselling and Marriage Problems Modern society poses numerous challenges upon a successful marriage. One of the most demanding is that of financial hardship. That might be brought on by a job loss or physical illness, leaving ones spouse to cope with the problem. This is often the situation where marital communications breakdown, when in fact it is the most important time for working as a team and communicating with one another. Another important issue is the loss of self-image, where either weight gain or loss occurs. [The concept of obesity or anorexic] this can lead to bouts of depression and subsequent illness. Another factor is dealing with family relationships, and this is particularly trying in new marriages. The concept of dealing with intervention and demands by in-laws, and having to deal with expectations that posed a strain on the marriage. The concept of long-term illness, disability or major illness can impose a tremendous strain on the spouse who is working and equally having to look after their part ner. (Long, H. 2010) In the last 20 years we have seen a dramatic rise in divorce rates, particularly in the US and Western Europe. Studies have indicated that this decline in marriage is largely due to the general breakdown and weakening of the traditional family structure. It is the maintenance of the family structure that really necessitates the importance of marriage. The children produced from the marriage are the future in terms of perpetuating human society. Strong family values teach the children the ethics and the social responsibilities of adulthood. The love of the parents to the children translates to the personality of the adult. The displacement of this leads to a more random outcome and potentially more uncaring society. Research carried out in the UK indicated that a large majority of those surveyed feel marriage is no longer necessary today. (Papadopoulos, L. 2010) FAMILY COUNSELLING AND CHRISTIANITY Family counselling can be provided from a Christian perspective and there are many voluntary services that offer this service. I believe that you dont necessarily have to be a Christian in order to help others in distress or need but the overarching philosophy of Christianity supports this. The objective of the Christian approach is to bring the sincerity of love and care into the power of healing and a theoretical orientation into listening, understanding and relating to peoples problems. As such faith based counselling is not applied based on winning converts to Christianity but is part of an overall philosophy of the religion that is devoted to the care, well-being and help of mankind. There are for example biblical teachings that help in provision of guidance for dealing with people that have mental issues and family troubles. This is not achieved by the imposition of views on others but understanding client needs and providing a service of focused intervention in order to help t hem navigate towards a successful outcome. One of the fundamental approaches to that of Christian counselling is the provision of holistic strategies that equip the families with a basis to understand their relationships, the ability to re-connect and rediscover the love for one another and getting to grips with the root cause analysis of problems in order that they are better equipped to deal with them. Using the strengths-based approach it is helped that such counselling services helps to make a difference and by a joint participatory approach it is possible to heal people from past hurts and retributions in order to expose the family to a renewed and better relationship through the preservation of family relationships. A break down in family communications are often attributed to many of the marital problems that require intervention and counselling. There are numerous challenges in the integration of Christian principles into family therapy and counselling services. It was Berger and Luckman (1967) that managed to distinguish between two core competencies in family counselling i.e. primary socialisation where the process involves the identification as a member of a social group i.e. where a child still has abstract views of the social world and that of secondary socialisation where a child has already internalized a specific view of the world. In a marital break-down, the children are often the most vulnerable in terms of conceptualising what is taking place in terms of a communications breakdown. The more modern approach is that of permissive parenting. These types of parents often adopt an indulgent style as such they have very few demands to make of their children because they have low expectations from them in terms of discipline and maturity. The parents become more responsive than demanding. Such approaches are very lenient, flexible and do not require mature behaviour. The style is very much geared towards nurturing the children and becoming more of a trusted friend than that of a parent. In the US this has been termed the buddy approach. It is seen as being far more effective from a communications viewpoint as the child is more likely to confide in you and seek advice as a friend as opposed to a figure of authority that scares or intimidates. It provides for a healthier more deeply affectionate relationship as the parent is viewed more of a coach / mentor figure that someone who is rule bound and inflexible. This style can make for much happier parenting relationships and provides much better management of the puberty and teenage years. The downside is that you may not always be taken seriously and in the teenage years the children may become manipulative. This is the question of balance and ensuring that whilst you are a friend you are also the parent and as such have the final decision in terms of the more important decisions that need to be made. This particularly where teenage relationships and wise counselling are concerned e.g. substance abuse, external influences, behavioural considerations etc.

Characteristics of Becker in the Film M :: Films Movies M Becker Essays

Characteristics of Becker in the Film M The character of Becker in the film "M" had many childlike qualities, which drew in his victims. These qualities that Becker possessed, he exploited to his own gain. The children immediately gave him their trust because of his ability to relate to them, and he knew that. But I really don't think this was really an alter ego, because he seemed to have these traits all the time. Inside he was really a sick man, to kill there has to be something wrong with him, epically to kill small children, and furthermore little girls. Becker knew how to dram them in. He bought them balloons, and whistled. He bought them fruit, and candy, and openly ate on the street with them. Something that was, "against the norm", for grownups to do. He chatted them up, and they even felt comfortable enough to call him uncle. Becker when confronted reverted back to childhood, acting like he didn't know right from wrong. The way he explained it he was like a kid in a candy store, the girls were tempting him, and the only thing he could do was snatch them up. They preserved his youth. This isn't an uncommon thing to do. Epically with mass murders, they have to make their victims feel comfortable enough to go with them. In the case of John Wayne Gasey, he preformed as a clown and acted like a perfectly nice gentleman when luring his victims. People trusted them, especially their victims, or they never would have been killed in the first place. The element of trust and relating with the prey is apparently crucial in gathering up victims. In the case of Hiltler, he had the whole of Germany under his spell, and that is how no one questioned his tactics. He was a very forceful speaker and people trusted him, and they believed in his ideas for a utopia. If no one trusted his, the war wouldn't have been as devastating and the jews would have left Germany far before they were ever marked as pariahs. Becker had to be trusted or his ploys would have never been carried out. He had to be crafty in his manner and nice enough to keep the children calm. So nobody would suspect what his motives were.

Effectiveness of Handling Guest Complaints

EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS A Research Presented to the Faculty of College of Hospitality and Institutional Management Our Lady of Fatima University In Partial Fulfillment of the Requirements for the Degree Bachelor of Science in Hotel and Restaurant Management ROBIN JUDE B. ELAURIA KATRINA CARLA G. GERALDINO AILEEN JOY A. QUIDULIT CHRISTOPER S. ROSALES GENESIS D. C. SUSANA October 2011 ACKNOWLEDGEMENT The researchers would like to extend their earnest gratitude for the people who made it possible for them to finish this research study. This would not be achievable without the help and supervision of the following people who are their motivation in doing this research study. To the cherished guest’s of Nice Hotel most especially to Mr. Renold Zenarosa Branch Manager of Nice Hotel Mandaluyong and Mr. Lawrence Villanueva Branch Manager of Nice Hotel Cubao Quezon City who allowed us to conduct our survey for their pilot and actual study. To Ms. Maria Paz T. Castro, our adviser, who’s not tired of answering our question and few complains, teach us on how to exert effort in every task that we should do and sharing her knowledge and expertise in doing this research guiding until the final defense. To Mr. Cledante Navalta, our statistician, for their effort and time in plateful them to accomplish the statistical analysis of the research studies. To our parents who always supported us for financial all the way through the process of our research studies. Last but not the least, the omnipresent God, for answering our prayers for giving us the strength to plod on despite our  constitution  wanting to give up and throw in the towel make us realize that there’s always a key in every lock, Thank you so much Dear Lord. ABSTRACT Title: EFFECTIVENESS OF HANDLING GUEST COMPLAINTS BY FRONT OFFICE DESK STAFF AS OBSERVED BY THE GUEST AT SELECTED HOTELS Proponents: ROBIN JUDE B. ELAURIA, KATRINA CARLA G. GERALDINO, AILEEN JOY A. QUIDULIT, CHRISTOPER S. ROSALES, GENESIS D. SUSANA Adviser: MS. MARIA PAZ CASTRO Degree: BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT Date Completed: OCTOBER 2011 The researchers conducted this study to determine the Effectiveness of Handling Guest Complaints by Front Office Desk Staff as Observed by the Guest at Selected Hotels. Specifically aims to answer the following questions about the profile of the respondents, how satisfied the respondents regarding their service satisfaction, recommendations that can provide solutions to the said problems and there is no significant relationship between the satisfaction of the respondents and their demographic profile of the respondents. A descriptive method of research was used together with the questionnaire as the main instrument in gathering the needed data and information. Fifty (50) Guest at Nice Hotel in Cubao Quezon City was considered for the study. In analyzing and interpreting the data gathered, the statistical treatments used were, the percentage which was used to compare the frequencies of responses to the total number of responses, and the weighted mean which was used in measuring the Effectiveness of Handling Guest Complaints by Front Office Desk Staff as Observed by the Guest at Selected Hotels. The chi-square test is used to determine whether there is no significant relationship between the expected frequencies and the observed frequencies in one or more categories. With all the gathered information, the researchers arrived at the following conclusion: (1) most of the guests are 30-39 years old, male, guests (2) most of them are satisfied regarding the effectiveness of handling guest complaints by front office desk staff at Nice Hotel in Cubao Quezon City. (3) It was recommended that the front office desk staff of the hotel should initiate talk with the guest to get feedback about their service to improve their service. 4) In terms of age and gender there is no significant relationship between the effectiveness in handling guest’s complaints by the front office desk staff in selected hotels and their demographic profile. In terms of educational attainment and status of employment there is a significant relationship between the effectiveness in handling guest’s complaints by the front office desk staff in selected hotels and their demographic profile TABLE OF CONTENTS Page TITLE PAGE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. i APPROVAL SHEET†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ii ACKNOWLEDGEMENT†¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦iii ABSTRACT†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦iv TABLE OF CONTENTS†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â ‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ v LIST OF TABLES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. ix LIST OF FIGURES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. x CHAPTER 1. THE PROBLEM AND ITS BACKGROUND†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 1 INTRODUCTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦1 Background of the Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 1 Statement of the problem†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 2 Hypothesis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 3 Significance of the study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 3 Scope and Delimitation of the study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Definition of terms†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6 2. REVIEW OF RELATED LITERATURE AND RESEARCH STUDIES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦7 Related Foreign Literature†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7 Related Local Literature†¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8 Related Foreign Studies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 10 Related Local Studies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 12 Conceptual Framework†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 14 Research Paradigm†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 16 3. RESEARCH METHOLOGY†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Setting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 17 Research Subject†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 18 Research Instrumentation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 18 Validation of Instrument†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦18 Data Gathering Procedure†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦18 Statistical Treatment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 19 4. PRESENTATION, ANALYSIS AND INTERPRETATION OF THE DATA†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 Demographic Profile of the Respondent†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦21 Common guest’s complaints handled by the front office desk staff in selected hotels in Manila†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦25 Summary & Chi-square test on the significant relationship between effectiveness in handling guest’s complaints by the front office desk staff in selected hotels in Manila and the demographic profile of the respondents†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 28 5. SUMMARY OF FINDINGS CONCLUSION, RECOMMENDATION†¦.. 31 Summary of findings†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 31 Conclusions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 33 Recommendations†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦34 REFERENCES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦35 APPENDICES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 36 A. Map of Research Setting†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚ ¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦37 B. Title Approval†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦38 C. Letter of Request for Conduct of a Pilot Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 39 D. Letter of Request for Conduct of Actual Study†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 40 E. Research Instrument†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 41 F. Hypothesis Testing†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 49 G. Curriculum Vitae†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 50 List of Tables Table no. I Demographic Profile of the Respondents 1. 1 Distribution of Respondents in Terms of Age21 1. 2 Distribution of Respondents in Terms of Gender22 1. 3 Distribution of Respondents in Terms 23 of Educational Attainment 1. 4 Distribution of Respondents in Terms 23 of Status of Employment Table no. II Common guest’s complaints handled by the24 front office desk staff in selected hotels in Manila Table no. III Summary & Chi-square test on the significant 26 relationship between effectiveness in handling guest’s complaints by the front office desk staff in selected hotels in Manila and the demographic profile of the respondents List of Figures I. Conceptual Framework14 II. Figure 1 Research Paradigm16 Curriculum vitae GERALDINO, KATRINA CARLA G. Domingo de ramos street largo, Quezon city Contact no: 09461113536 Email address:[email  protected] com ————————————————- EDUCATIONAL BACKGROUND 2009-Present : Bachelor of Science in Hotel and Restaurant Management Our lady of Fatima University Hilltop Subdivision, Lagro, Quezon City 2005-2008 : Secondary Roxas National High School Roxas, San Isidro, Surigao del Norte 1999-2004 : Elementary Sto Nino Elementary School Sto Nino, San Isidro, Surigao del Norte ————————————————- PERSONAL BACKGROUND Gender: Female Age : 19 years old Birth date : June 09, 1992 Height : 5’4 Civil Status : Single ___________________________________ GERALDINO, KATRINA CARLA G. ELAURIA, ROBIN JUDE B. Blk2 Lt27 Marvi Hills, Gulod Malaya San Mateo, Rizal Mobile number: 09213336967 Email address: [email  protected] com EDUCATIONAL BACKGROUND| 2009-PresentBachelor of Science in Hotel and Restaurant Management Our lady of Fatima University Hilltop Subdivision, Lagro, Quezon City 2004-2008Secondary St. Mathhew College Miguel Cristi St. San Mateo, Rizal 1997-2003Elementary Gulod Malaya Elementary School Barangay Gulod Malaya, San Mateo Rizal PERSONAL BACKGROUND| Gender :Male Age:19 years old Birth date:November 12, 1991 Height:5’6 Civil Status:Single __________________ Robin Jude Elauria AILEEN JOY A. QUIDULIT # 6 Geronimo St. Brgy Sta Monica Novaliches Q. C Contact no: 4828615/09155459133/09239238439 E-mail add: [email  protected] com ____________________________________________________________ __________ EDUCATIONAL BACKGROUND 2007 – Present: Bachelor of Science in Hotel and Restaurant Management Our Lady of Fatima University Lagro, Novaliches Quezon City Secondary 2003 – 2007:Holy Redeemer School of Kalookan Franville V. Subd. , Caloocan City Elementary 1996 – 2003:Rosa L. Susano Elementary School Brgy. Gulod Novaliches, Quezon City PERSONAL BACKGROUND Gender :Female Age:20 yr/old Birth date:November 10, 1990 Weight:95 lbs Height:5’2’’ Civil Status:Single _______________________ AILEEN JOY A. QUIDULIT ROSALES, CHRISTOPER S. Blk 47 Lot 18 Area B lower 4 Sapang Palay City of San Jose Del Monte Bulacan Mobile number:09106184955 Email address:[email  protected] com/[email  protected] com EDUCATIONAL BACKGROUND| 2009-PresentBachelor of Science in Hotel and Restaurant Management Our lady of Fatima University Hilltop Subdivision, Lagro, Quezon City 2004-2007Associate in Hotel and Restaurant Management Academia De San Lorenzo Tialo Sto. Cristo, City of San jose Del Monte Bulacan 000-2004Secondary Sapang Palay National High School Area E Sapang Palay City of San Jose Del Monte Bulacan 1994-2000 Elementary Barangay Bagong Buhay III Elementary School Barangay Bagong Buhay III Area B SapangPalay City of SJDBMB PERSONAL BACKGROUND| Gender :Male Age:23 years old Birth date:November 05, 1987 Height:5’7 Civil Status:Single _______ _____________ Rosales, Christoper S. SUSANA GENESIS C. 83 E Maginoo St. Kalayaan Quezon,City Cell Number: 09151908382 [email  protected] com EDUCATIONAL BACKGROUND| 2009-Present Bachelor of Science in Hotel and Restaurant Mngt. Our Lady of Fatima University 1 Esperanza St. Hilltop Mansion Heigths Lagro Quezon, City 2000-2004 Amadeo National High School Amadeo, Cavite 1994-2000 Amadeo Elementary School Amadeo, Cavite PERSONAL BACKGROUND| Gender: Female Age: 23 Heigth: 5’4 Civil Status: Single _____________________ GENESIS C. SUSANA Computation Table 1 Table 1: Frequency and Percentage Distribution of Respondents in Terms of Age n=50 Age| F| P=f/n*100| %| Rank| 9 below| 3| (3/50*100)| 6| 5| 20-29| 13| (13/50*100)| 26| 2| 30-39| 17| (17/50*100)| 34| 1| 40-49| 12| (12/50*100)| 24| 3| 50 above| 5| (5/50*100)| 10| 4| Total| 50| | 100| | Computation Table 1. 1 Frequency and Percentage Distribution of Respondents in Terms of Gender n=50 Gender| F| P=f/n*100| %| Rank| Male| 27| (27/ 50*100)| 54| 1| Female| 23| (23/50*100)| 46| 2| total| 50| | 100| | Computation Table 1. 2: Frequency and Percentage Distribution of Respondents in Terms of Educational Qualification n=50 Educational Qualification| f| P=f/n*100| %| Rank| Elementary Grad. | 11| (11/50*100)| 22| 3| High School Grad. 14| (14/50*100)| 28| 2| College Grad. | 17| (17/50*100)| 34| 1| Post Grad. | 8| (8/50*100)| 16| 4| Total| 50| | 100| | Computation Table 1. 3: Frequency and Percentage Distribution of Respondents in Terms of Status of Employment n=50 Status of Employment| f| P=f/n*100| %| Rank| Worker| 19| (19/50*100)| 38| 2| Employee| 21| (21/50*100)| 42| 1| Self-employed| 10| (10/50*100)| 20| 4| Total| 50| | 100| | Table 2: Common guest’s complaints handled by the front office desk staff in selected hotels in Manila Situation| WM| Interpretation| Rank| 1. Missing of personal belonging| 3. 40| Good| 10| 2. Faulty equipments and facilities| 3. 2| Very Good| 7| 3. Lack of courtesy of the front office staff in dealing with the guest| 3. 64| Very Good| 3| 4. Slow and ineffective reservation procedures| 3. 82| Very Good| 1| 5. Neigbors intolerable noises| 3. 76| Very Good| 2| 6. Unsatisfactory of concierge| 3. 58| Very Good| 5| 7. Not well attended by front office staff| 3. 42| Good| 9| 8. Wrong room assignment or type of room given to the guest| 3. 56| Very Good| 6| 9. Poor service of the staff| 3. 48| Good| 8| 10. Delayed service of the front office desk staff| 3. 62| Very Good| 4| Grand Mean| 3. 62| Very Good| | Computation in terms of Age E=RT*CT/50Observed Age| Poor| Average| Good| Very Good| Excellent| RT| 19 below| 0| 0| 0| 3| 0| 3| 20-29| 0| 0| 5| 7| 0| 12| 30-39| 0| 0| 9| 7| 1| 17| 40-49| 0| 0| 7| 6| 0| 13| 50 above| 0| 0| 2| 3| 0| 5| CT| 0| 0| 23| 26| 1| 50| Expected Age| Poor| Average| Good| Very Good| Excellent| 19 below| 0| 0| 1. 38| 1. 56| 0. 06| 20-29| 0| 0| 5. 52| 6. 24| 0. 24| 30-39| 0| 0| 7. 82| 8. 84| 0. 34| 40-49| 0| 0| 5. 98| 6. 76| 0. 26| 50 above| 0| 0| 2. 30| 2. 60| 0. 10| | | | | | | X? =(O-E)^2/E Age| Poor| Average| Good| Very Good| Excellent| 19 below| 0| 0| 1. 38| 1. 90| 0. 06| 20-29| 0| 0| 0. 05| 0. 09| 0. 24| 30-39| 0| 0| 0. 18| 0. 38| 0. 6| 40-49| 0| 0| 0. 17| 0. 09| 0. 26| 50 above| 0| 0| 0. 04| 0. 06| 0. 10| ?X? = 5. 56 Computation in terms of Gender E=RT*CT/50Observed Gender| Poor| Average| Good| Very Good| Excellent| RT| Male| 0| 0| 13| 14| 0| 27| Female| 0| 0| 22| 27| 1| 23| CT| 0| 0| 35| 41| 1| 50| Expected Gender| Poor| Average| Good| Very Good| Excellent| Male| 0| 0| 11. 88| 14. 58| 0. 54| Female| 0| 0 | 10. 12| 12. 42| 0. 46| X? =(O-E)^2/E Gender| Poor| Average| Good| Very Good| Excellent| Male| 0| 0| 0. 11| 0. 02| 0. 54| Female| 0| 0| 0. 12| 0. 03| 0. 63| ?X? = 1. 45 Computation in terms of Educational Qualification E=RT*CT/50Observed Educational Qualification| Poor| Average| Good| Very Good| Excellent| RT| Elementary Grad. | 0| 0| 4| 7| 0| 11| High School Grad. | 0| 6| 11| 1| 0| 14| College Grad. | 0| 0| 7| 9| 1| 17| Post Grad. | 0| 0| 4| 4| 0| 8| CT| | 6| 22| 21| 1| 50| Expected Educational Attainment| Poor| Average| Good| Very Good| excellent| Elementary Graduate| 0| 1. 32| 4. 84| 4. 62| 0. 22| High School graduate| 0| 1. 68| 6. 16| 5. 88| 0. 28| College Graduate| 0| 2. 04| 7. 48| 7. 14| 0. 34| Post Graduate| 0| 0. 96| 3. 52| 3. 36| 0. 16| X? =(O-E)^2/E Educational Qualification| Poor| Average| Good| Very Good| Excellent| Elementary Grad. | 0| 1. 2| 0. 15| 1. 23| 0. 22| High School Grad. | 0| 11. 11| 0. 11| 4. 05| 0. 28| College Grad. | 0| 2. 04| 0. 03| 0. 48| 1. 28| Post Grad. | 0| 0. 96| 0. 07| 0. 12| 0. 16| ?X? = 23. 61 Computation in terms of Status of Employment E=RT*CT/50 Observed Status of Employment| Poor| Average| Good| Very Good| Excellent| RT| Worker| 0| 0| 7| 12| 0| 19| Employee| 0| 0| 6| 4| 0| 10| Self-employed| 0| 0| 9| 11| 1| 21| CT| 0| 0| 22| 27| 1| 50| Expected Status of Employment| Poor| Average| Good| Very Good| Excellent| Worker| 0| 0| 8. 36| 10. 26| 0. 38| Employee| 0| 0| 4. 40| 5. 40| 0. 20| Self-employed| 0| 0| 9. 24| 11. 34| 0. 42| X? (O-E)^2/E Status of Employment| Poor| Average| Good| Very Good| Excellent| Worker| 0| 0| 0. 22| 0. 30| 0. 38| Employee| 0| 0| 0. 58| 0. 36| 0. 20| Self-employed| 0| 0| 9. 24| 0. 01| 0. 80| ?X? = 12. 09 Table 3 Summary & Chi-square test on the significant relationship between effectiveness in handling guest’s complaints by the front office desk staff in selected hotels in Manila and the demographic profile of the respondents Demographic Profile| ComputedX? | TabulatedX? | df| ? | Comparison| Decision| Conclusion| Age| 5. 56| 15. 51| 8| 0. 05| Less than| Accept Ho| There is no significant relationship| Gender| 1. 45| 5. 9| 2| 0. 05| Less than| Accept Ho| There is no significant relationship| Educational attainment| 23. 61| 16. 92 | 9| 0. 05| Greater than| Reject Ho| There is a significant relationship| Status of Employment| 12. 09| 9. 49| 4| 0. 05| Greater than| Reject Ho| There is a significant relationship| Hypothesis Testing: Ho: There is no significant relationship between the effectiveness of handling guest complaints by the front office desk staff at selected hotels in Manila. Ha: There is a significant relationship between the effectiveness of handling guest complaints by the front office desk staff at selected hotels in Manila.

The Effects of Technology on Modern Life

Television has truly changed the lives of most people in Britain. Nearly all British households have at least one colour television. The amount of time people spend each day watching TV is increasingly significantly every year. In the first three months of 2010 British viewers watched a record of more than four hours of TV a day on average. Some children have become addicted to watching TV and watch it all day when not in school. Referring to Passage B, children will have watched about 25,000 hours of TV by the age of 18. I believe parents need to be stricter with their children and get them involved with sports and clubs to prevent them from watching too much TV or playing games indoors. A lot of the programs on TV today including Big Brother, The only way is Essex, etc, are reality programmes that are meaningless to our everyday lives. People will do anything to get on TV nowadays! Technology is getting more advanced each day and has taken over our lives. From small fuzzy TV’s with few channels to plasma screen TV’s with hundreds, from writing letters to instantly texting someone on a touch screen phone. These are all amazing advances in technology and have changed people’s lives. Although as it says in Passage B, TV violence contributes to real violence and it influences people into bad language, sex and pain. The Internet has also changed many people lives. In Passage A, it mentions a new technology called VOIP – Voice Over Internet Protocol, so now people can phone there friends, wherever they are, for as long as you want, for absolutely free. I think this is good and bad because all though it is fast and doesn’t cost, people may then spend to much time on their phone, knowing there are no restrictions. There are also many social network sites where you can chat to friends instantly and share personal information. People as young as 10 have an account on these social network sites, which can be highly dangerous. There are pedophiles on these sites that can easily manipulate young kids. The sites try to stop these things from happening but with so many people online, it’s almost impossible to stop them all. Facebook is one of the biggest online social networking sites with over 850million users and over 3000 employees. It is one of the fastest ways to communicate with friends and share personal information. Facebook is the fastest growing social networking site and was created in 2004. You must be 13 or older to have an account on Facebook but there 7.5 million children under 13 with accounts and 5 million under 10, violating the site’s terms of service. Technology is a massive thing in our everyday lives and we use it for almost everything. People can accomplished so many things using technology and it helped companies become more known, millions of people can watch the same thing at once, but its not just TV and Internet. With new technology we can fly jumbo jets around the world, visiting 100’s of different countries each day. Technology has changed massively within the last 20 years, which is very good, but could also be very bad. We need to control how we use technology, especially watching TV and the internet, because it is wasting our lives when they are many things to do and things t accomplish. This is what we have come to.

Crime Scene Processing Protocol essays

Crime Scene Processing Protocol essays In the order of completing a work task certain criteria to complete the work task is needed. Crime scene processing is no different than other work related tasks such as exchanging a motor in a car, painting a portrait or preparing a meal. There are certain tasks related to each work objective. In the field of crime scene processing, several books and television programmes have been written and aired on what these tasks are and how they should be incorporated into the field of crime scene processing. Yet each book or television programmes focus only in the technique used, not in the change of the basic protocol used for the processing of crime scenes. However there is a basic scene protocol that should be adhered to in all crime scenes. The first step in processing a crime scene is interview. The crime scene technician must interview the first officer at the scene or victim to determine the theory of the case. Basically supposedly happened, what crime took place, and how was the crime committed. This information may not factual information but it will give the crime scene technician a base from which to start. The second step is to examine the crime scene. Examine the crime scene to determine if the theory of the case is supported by what the crime scene technician observes. Examining the scene to identify possible items of evidentiary nature, identify the point of entry and point of exit, and getting the general layout of the crime scene. Photograph the crime scene as the third step in the protocol. Photographing the crime scene to record a pictorial view of what the scene looks like and to record items of possible evidence. Crime scene photographs are generally taken in two categories, overall views and items of evidence. Sketch the crime scene is the fourth step in the protocol. A rough sketch is completed by the crime scene technician to demonstrate the layout of the crime scene or ...

Special Ed Essay Example | Topics and Well Written Essays - 250 words

Special Ed - Essay Example Therefore, it is the family’s responsibility to send disabled children to school. The article points out that, both teachers and families should have a cordial relationship to enhance the success of the child (Arlene 29). The article highlights five successful strategies applied when dealing with students with disabilities. It focuses on the issues that an individual needs to recognize about children with special needs while working with their families. One is that teachers should recognize the student’s strengths; what they do easily despite being disabled. Families should be engaged in the student’s learning process as they offer to the teacher information related to their child. They assist the teacher in recognizing the students’ needs and learn how to handle the child at home. As they work with the families, the teacher recognizes the dislikes and accomplishment of the student. The family also gives vital information on the cultural background and health-related issues of the student. In the process, respect between the families and the teacher is established (Arlene 30). There are several ideas mentioned in this article that I will adapt for my Jewish synagogue program. One is the close relationship between the families and teachers; it is a strategy that is effective for the Jewish Synagogue program. The knowledge of handling students with disabilities is also a vital idea for the program. Another important idea is that of directly involving families in the learning process. Encouraging them to come to school regularly and follow up their child’s performance in the Synagogue Program. In addition, the idea of researching on particular disabilities of children in my class is applicable for the Jewish program (Arlene

Overview and analysis of the energy generation industry in Uk Essay

Overview and analysis of the energy generation industry in Uk - Essay Example .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦3 GDP Contribution†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦12 Employment creation...†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦14 Investment..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦15 The effects of government sustainability targets on Ecotricity business plan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦15 The UK Energy Generation Industry is one of the core industries in the United Kingdom’s economy, owing to the fact that the industry does not only power the whole nation, but also determines the rate of earnings that the other industrial sectors in the economy produces (Willems and Morbee, 2008:17). Energy is the backbone of the manufacturing, transport and commercial industries, such that without efficient energy supply for these sectors, the economy would virtually grind to halt. The UK Energy Generation Industry accounted for 51.8% of the total industrial investment in the United Kingdom in 2010 (DECC, 2013:2). This underlines its major contribution to both the stability and productivity of the economy, not only in its capacity to generate revenues for the economy, but also in supporting the rest of the industries in the economy to maximize their productivity. This report seeks to analyze the structure of the industry, with a view to evaluate the reasons for the structure and the strategic decisions that are influenced by the structure of the industry, as well as the possible future structure of the industry. The other subject of this report will be the analysis of the contribution of the UK energy generation industry to the economy, especially as related to the value added by the industry to the country. Finally, the report will also assess the effects of government sustainability targets on the business plan of Ecotricity, as one of the